Flashback to the 1990s, when this help desk pilot fish supports a county court's computer system -- including hundreds of green-screen terminals spread across the local area.

"I received a phone call from a courtroom at a remote location, reporting that their terminal wasn't working," says fish. "Since this was a courtroom and court was in session, this was a pretty serious issue that needed immediate resolution.

"I spent considerable time walking the courtroom clerk through various troubleshooting steps, but to no avail -- her terminal was still down.

"I finally asked her to trace the power cord to confirm that the terminal was plugged in.

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